Our new introductory video will help you understand how a typical install from enquiry to completion will be implemented

The whole idea behind our HorizAL gate installers roadmap is to make the process as comfortable as possible for you, the customer, from the very beginning until completion.

We have produced this brand new video detailing the step-by-process for installing your horizal Aluminium gate. Please see our new 3D configurator for more options!

The journey or “process” should be as follows;

1) You submit an online form, phone enquiry, e-mail or live web-chat.

2) Our sales team will call you to gain more information if possible & answer any questions you may have.

A picture of one of our team members on the phone sat in front of a computer

3) Your enquiry will then be passed to the nearest HorizAL gate installer, with all of the information you have given us and they will contact you to arrange a site survey.

4) When the HorizAL gate installer conducts the site survey, they will give you the best possible product advice and also tailor-make a Gate Automation and Access Control system, to suit your exact requirements.

5) A few days after this appointment, they will send you an Official Quotation, outlining everything discussed, with everything itemised including any optional extras you may have asked for.

6) Should you decide to proceed with the order and following a paid deposit, within a week or so, you and your installer will receive a Manufacturer’s Drawing from ourselves, with all necessary dimensions and information for both of your approvals and we would require sign-off before any manufacturing takes place.

7) Once we receive your approvals the manufacturing process takes about 8-10 weeks plus around a week to deliver from France to the UK.

8) Once the Gate/s etc. are delivered to your address or elsewhere (maybe the installer’s works address), your Horizal gate installer would then make all necessary arrangements to complete everything, directly with yourselves.

9) They will arrange an installation date directly with you and complete all agreed works with you on dates that are mutually convenient.

We will always endeavour to offer the best possible customer experience. Let us guide you to the design and style of your choice. All of our aluminium gates are bespoke and made to order, so you may as-well utilise that freedom to choose the gate that meets your exact requirements.